Returns And Refund Policy
Global Stock Retail Ltd
Effective Date: 21/02/2026
This Returns & Refund Policy complies with applicable consumer protection laws in the United Kingdom, European Union, United States, and the People’s Republic of China. Nothing in this policy limits your statutory consumer rights.
1. Buyer Protection Guarantee
- Orders will be shipped within stated processing times.
- Products will match the description provided.
- Goods will be of satisfactory quality and fit for purpose.
- Items will arrive undamaged.
If these conditions are not met, customers may be entitled to repair, replacement, refund, or compensation.
2. 14-Day Cooling-Off Period (UK & EU)
Consumers located in the UK and EU have the right to cancel online purchases within 14 days of receiving goods.
- No reason required.
- Cancellation must be notified within 14 days of delivery.
- Goods must be returned within 14 days of cancellation notice.
- Standard delivery charges are refundable.
Return shipping costs are the responsibility of the customer unless goods are faulty or misdescribed.
3. Chinese Consumer Protection (PRC)
7-Day No-Reason Return
Mainland China consumers may return eligible goods within 7 days of receipt without providing a reason, except for:
- Custom-made goods
- Perishable goods
- Digital downloads
- Opened hygiene products
- Newspapers and magazines
Quality Issues
Where goods are defective, consumers may request repair, replacement, refund, or compensation. Return shipping for defective goods will be covered by Global Stock Retail Ltd.
4. Faulty or Defective Goods
If goods are damaged, faulty, or not as described:
- Full refund
- Replacement
- Repair
- Partial refund (where appropriate)
UK: 30-day short-term right to reject faulty goods for full refund.
EU: Minimum 2-year legal guarantee.
USA: Rights under state consumer laws and implied warranties.
China: Refund, repair, or replacement required where defects are proven.
5. Item Not Received
If your item is not delivered within the stated timeframe:
- You may request a refund.
- You may agree to extend delivery protection.
6. Item Not as Described
If the item materially differs from its description, you may request:
- Full refund
- Partial refund
- Replacement
- Return with refund
Photo or video evidence may be required.
7. Return Procedure
- Contact Customer Support at: [Insert Email]
- Provide order number and evidence (if applicable).
- Wait for return authorization.
- Ship the item to the provided return address.
8. Refund Processing
Refunds are processed within 5–14 business days after approval and issued to the original payment method.
9. Non-Returnable Items
- Personalized or custom goods
- Perishable goods
- Opened hygiene items
- Digital content once accessed
- Final sale items
10. Order Cancellation
Orders cancelled before dispatch receive a full refund. Orders cancelled after dispatch are treated as returns.
11. Fraud & Abuse Prevention
We reserve the right to refuse returns or refunds in cases of misuse, abuse, or fraudulent claims.
12. Limitation of Liability
Nothing in this policy excludes liability that cannot be legally limited, including liability for death, personal injury, or fraud.